Resources

Policy: Artificial Intelligence - Large Language Models and Chatbot Usage Policy for Associations.

Policy: Business Continuity | Emergency Executive Continuity Policy

The purpose of this policy is to ensure the Association can continue to operate if the Chief Executive/Executive Director is unexpectedly unable to perform their duties. This policy is concerned with continuity of leadership and operations during an unexpected absence or vacancy. It is not intended to determine who should permanently succeed the current Chief Executive/Executive Director.

Policy: Business Continuity | Executive Director Emergency Succession and Continuity

An association should have a simple plan in place for what happens if its Executive Director or Chief Executive is suddenly unable to continue in the role. This could arise through serious illness, accident, an extended absence, unexpected resignation, termination or death.

Policy: Business Continuity | What does business continuity look like for a small association?

For a small association with only one or two staff, business continuity does not necessarily mean having someone who can immediately step in and do the Executive Director's job. It means making sure that, if something happened to that person tomorrow, the organisation could still function.

Policy: Conflict of Interest Policy — Organisational Template.

Policy: Equity and Diversity Policy template(s)

Policy: Risk Management Policy & Compliance Roadmap.

Policy: Vehicle Use Policy

Presentations: Beyond the Brochure Website: Building Association Websites That Work With Your AMS George Bonnici-Carter

For many associations, the website is still treated as a shopfront — a place for information, events and member updates. But a modern association website should do far more than look good. It should work with your AMS, support member journeys, reduce manual administration, improve data flow, and make it easier for members to engage with the organisation.

Presentations: Beyond the Lecture: Designing Online Events That Members Remember Kath Cherrie

Online events, virtual updates, and webinars are core to how associations connect with members. But let’s be honest: your members aren't tired of learning, they are just tired of being lectured at. Too often, they log on, mute, and immediately start clearing their emails in another tab. If you are tired of fighting screen fatigue—or trying to manage external subject matter experts who want to dump 60 text-heavy slides on your audience—it’s time to flip the script.

Presentations: Beyond the Lecture: Online Event Foundation Template

In this highly practical, hands-on session, you won’t just sit and listen. You will actively use a step-by-step framework to design your next online event right there in the room using our Online Event Foundation Template.

Presentations: Generation Next | Jehan Casinader

Gen Z is asking big questions about work, purpose, loyalty and belonging. In this keynote, Jehan Casinader will challenge the stereotypes and explore how association leaders can better attract, understand and retain younger staff. Through powerful storytelling and practical insight, Jehan will help delegates think differently about communication, workplace culture and the future of talent.