Operational Efficiency
Finance, Risk & Operations Learning Circle
Associations are often expected to deliver more with limited time, people and resources. Operational efficiency is not simply about cutting costs — it is about making sure systems, processes and responsibilities support the work that matters most.
This Learning Circle will explore practical ways associations can simplify how they operate, reduce unnecessary administration and make better use of the resources they already have.
Verity Craft - Keynote Speaker & Facilitator
The Rejection Advantage: Embrace “no” as a tool for growth
The biggest barrier to getting your team working at their best isn’t a lack of talent – it’s a fear of “no”. But what if embracing the rejection you fear was the secret to unlocking your potential – in work and in life?
Verity Craft shows you the art of being rejected. After a lifetime auditioning for theatre and over a decade growing a business, Verity knows how to be rejected – and how to come out stronger.
You'll learn to:
- Reframe rejection so you embrace it instead of fear it
- Harvest the lessons from rejection to improve your operational effectiveness
- Build resilience so a “no” doesn’t stop you – it helps you take your next action
The session will begin with practical insights and examples from our featured speaker, followed by an off-the-record peer kÅrero where participants can discuss their own operational challenges, share approaches and learn from others across the association community.
What you will take away
Practical ideas to help you:
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identify processes that could be simplified or removed
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reduce unnecessary administration and duplication
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make better use of systems, technology and automation
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improve clarity around roles, responsibilities and delegation
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identify operational bottlenecks and inefficiencies
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make better use of limited staff and organisational resources
CAAM
This Learning Circle counts towards the Finance, Risk & Operations practice area of the Certificate in Applied Association Management (CAAM).
Learn more about CAAM →
Online meeting
This session will be delivered via Zoom. Registered attendees will receive the meeting link with their confirmation and reminder communications.
